Shipping & Returns

Please Note: We are currently experiencing longer than normal shipping times. Affected customers will be notified by email.

Free Shipping

Shipping within Germany is free on orders over €25. 

Shipping to the rest of the continental EU is free on orders over €45.

Free shipping is not available to areas outside the EU (Switzerland and Norway for example) or to island locations such as Malta and Sicily - sorry :-(

Shipping Information

Our products ship from Berlin. We only ship to countries in Europe from this website. Use the Region selector (top left) to choose the correct site for your location if you are outside Europe.

When you place an order, we will estimate the shipping cost for you based on your delivery address and the shipping option you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page. 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.