Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:
- remember who you are after you log in so that you do not need to authenticate at each click;
- monitor if our website is running with the high performance we are dedicated to providing;
- let you browse between products without having to start back from the home page at each click;
- remember if you put something in your shopping cart before you decide to checkout; and
- control that your data is processed securely.
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon" that we allow you to block.
We do not use any cookies in addition to the standard ones described above which are created by our online store supplier BigCommerce. Cookies can be blocked or deleted by the user.
We offer Newsletters to our customers on an opt-in basis. If you have opted into one of our Newsletters we store your name email address and the type of Newsletter you are interested in (for example Consumer Newsletter, Retailer Newsletter etc) as well as the details of when and where you opted in.
If for any reason you wish to opt out you can do so by clicking the unsubscribe link at the bottom of the newsletter or by contacting us using the details on our contact page.
Our Newsletters are handled by a 3rd party (MailChimp) and they also store and manage the subscriber list. You can check their privacy and GDPR policy at www.mailchimp.com. Mailchimp is based in the United States and is a participant in the EU-US Privacy Shield Framework.
How do we process your information?
We use your contact information to create and fulfill your order and to communicate with you in the event of any issues relating to the processing, handling, shipping or delivery of your order.
If you have subscribed to one of our Newsletters, we use your contact information (name and email address) to send you a copy of the Newsletter which might contain information about special offers, new products and other marketing information.
We do not sell your information to 3rd parties. We do not provide your information to 3rd parties other than to provide the services described above.
We use an external provider to run our store: BigCommerce.
BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection.
Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information) and we also use accredited companies to process payments.
STRIPE : www.stripe.com
PayPal : www.paypal.com
These companies are based in the United States.
We integrate with a number of logistics and shipping companies to fulfill your orders.
Rhenus: (www.rhenus.com) based in Berlin
DHL: (www.dhl.de) based in Berlin.
These businesses have their own privacy policies which are described on their websites. As EU companies they are also subject to GDPR regulations.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object.
If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us at firstname.lastname@example.org or using the contact details on our Contact Us page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigations. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to legally retain certain data even if you ask to delete it.
If you have opted into one of our Newsletters, we will keep your data until you opt out or the Newsletter is discontinued.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal obligations. For example we keep customer address data in order to comply with VAT and tax legislation.
Who can you reach out to for privacy matters?
You can contact our Data Privacy Leader here:
Envirosax Europe Limited
THE BLACK CHURCH
ST. MARY'S PLACE
Do you need to lodge a complaint?
If you have any privacy complaint which we are unable to resolve, you have the right to lodge a complaint with the supervisory authority in Ireland.
Data Protection Commission